talk about EXCELLENT customer service!!! I got my http://www.soap.com/ order today (5 purex laundry detergents)...only to find 4 out of the 5 were leaking. I called the 800 number & spoke with a wonderful lady. They are out of the detergent so she refunded me my entire order plus gave me a $15 credit towards my next purchase. I explained that I really wasnt expecting that because I was able to save at least 75% of the detergent...but talk about GREAT customer service!